Practice Operations Supervisor

Location: Rockaway Beach
Job Type: Full-time

Valhalla Vitality – Rockaway Beach, NY

Job description

Valhalla Vitality is a multi-provider telemedicine holistic wellness center dedicated to giving patients convenient access to health-promoting therapies that improve well-being. The team at Valhalla Vitality approaches medicine from a holistic point of view using science and technology. The wellness center provides peptide therapy, innovative weight loss therapies, as well as hormone therapies. We are looking for an experienced Practice Operations Supervisor to join our team.

The Practice Supervisor leads the practice in a manner that delivers an exceptional patient experience that contributes to a positive health outcome for patients and a work culture of kindness, integrity, accountability, and excellence.


· Works closely with Practice Manager to directly supervise and assigns tasks to customer service team and clinical care team to meet operational goals in patient volume and operational efficiency, and physician, staff, and patient satisfaction.

· Directs and manages the day-today customer service workflow, ensuring staff is meeting targets and that patient satisfaction is met.

· Monitors workflows, implements approved corrective measures and adjusts as needed. Ensures that staff is engaged and trained to execute their functions.

· Conducts and documents regular meetings and in service with the staff to communicate and reinforce new and existing practice policies and procedures.

· Works closely with practice management team, reinforces practice policies and procedures to maintain standardization across practices.

· Assists with the oversight of training, directing, and coaching of staff; includes but limited to scribes and customer service agents.

· Enforces adherence of organizational policies and procedures and standards including but not limited to HIPAA, Compliance and Human Resources.

· Assists Practice Manager with communication to all employees and providers regarding the newest information available pertaining to the efficient operation of the Practice.

· Assist Practice Manager with special initiatives as needed.


· At least 5 years administrative /clinic management experience

· Competence in applying general operational and personnel practices.

· Bachelor’s Degree (Highly Preferred)

· Ability to work in a fast-paced multi-physician practice environment.

· Ability to develop and maintain effective working relationships with physicians, staff and patients.

Job Type: Full-time

Salary: From $30.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Day shift
  • On call

Work setting:

  • Medical office

Ability to commute/relocate:

  • Rockaway Beach, NY 11693: Reliably commute or planning to relocate before starting work (Required)


  • Bachelor’s (Preferred)


  • Medical office: 5 years (Required)

Work Location: One location

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