IT Desktop Analyst

IT Desktop Analyst

Job Overview

We are seeking a dedicated IT Desktop Analyst to join our company. You will collaborate with other information technology professionals to implement and maintain computing, network, and infrastructure assets for our client end users in the greater New York city area.


  • Install and support desktop, printer, and network hardware.
  • Set up and install new computing hardware.
  • Use remote access software, such as Teams, to install pre-approved software and support end user issues.
  • Provide phone and internet chat-based technical support for our client end users.
  • Repair and troubleshoot computer systems, mobile, and networking hardware on-site
  • QA device repairs and software installations based on our documented procedures.
  • Configure and maintain asset documentation and logs of machine issues, errors, and repairs.
  • Perform system, network, and device monitoring.

Job Qualifications and Skill Sets

  • Associates degree or higher in an IT-related field such as computer science, technical support, and information technology
  • Proficiency in programs such as Active Directory, Microsoft Office Suite and G- Suites
  • Excellent written and verbal communication skills
  • Must have a driver’s license and reliable transportation
  • Minimum of two year’s experience in computer networks solutions, operating systems, or other IT-related positions
  • Attention to detail.
  • Strong analytical and problem-solving skills
  • Time management and organizational skills
  • Familiarity with HTML and command-line preferred
  • Knowledge of basic HIPAA compliance requirements
  • A CompTIA A+ certification for computer technology -Not required.

What We Offer

As a full-time employee of Valhalla Holdings, you will be eligible to participate in company-sponsored benefits:

  • Health insurance (eligible after 90 days of probation period)
  • Paid Holidays (included during the probation period)
  • Three (3) weeks of Paid Time Off (PTO) that includes sick, personal, and vacation time

**PTO is on an accrual basis and is prorated based on the successful completion of the probation period.**

  • 401k after six (6) months of employment

Valhalla , LLC is an equal-opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $45,000.00 – $55,000.00 per year ($21- $26)


  • 8 hour shift
  • Monday to Friday

Application Question(s):

  • Do you have working knowledge of:

Active Directory, G-Suites, and Microsoft Office Suite
HTML and command-line preferred
Knowledge of basic HIPAA compliance requirements


  • Associate (Required)


  • computer networks solutions and operating systems: 2 years (Required)

Job Type: Full-time

Salary: $45,000.00 – $55,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Far Rockaway, NY 11693: Reliably commute or planning to relocate before starting work (Required)


  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Work Location: In person

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